About Upwell

Upwell is transforming revenue operations with cutting-edge software that simplifies and optimizes financial processes for businesses. We are growing rapidly and seeking a UX Designer/Researcher to help drive our product vision, execution, and impact. If you thrive in a fast-paced environment and want to shape the future of our products, we'd love to hear from you!

About the Role

As UX Designer/Researcher, you'll play a key role in crafting exceptional user experiences that make complex financial processes simple and intuitive. You'll work cross-functionally to understand user needs, design solutions, and validate designs through research. This role requires strong design thinking, research skills, and a passion for creating products that users love.

What You'll Do

• User Research & Insights – Conduct user interviews, usability testing, surveys, and field studies to understand user behaviors, needs, and pain points
• Design System Development – Create and maintain design systems, style guides, and component libraries to ensure consistency across products
• Wireframing & Prototyping – Develop wireframes, mockups, and interactive prototypes to communicate design concepts and test ideas with users, leveraging AI tools to accelerate the design process
• Information Architecture – Design user flows, site maps, and navigation structures that make complex workflows simple and logical
• Cross-functional Collaboration – Work closely with product managers, engineers, and stakeholders to translate requirements into compelling user experiences
• Usability Testing – Plan, conduct, and analyze usability tests to validate design decisions and identify areas for improvement
• Data-Driven Design – Use analytics, heatmaps, and user feedback to inform design decisions and measure the impact of design changes
• Customer Journey Mapping – Create detailed journey maps and personas to guide product development and ensure user-centered design
• Design Reviews & Iteration – Present design concepts to stakeholders, gather feedback, and iterate based on user needs and business goals
• AI-Enhanced Design Process – Utilize AI tools for rapid prototyping, content generation, user research synthesis, and design iteration to improve efficiency and explore creative solutions

What You Bring

• 3-5 years of experience in UX design and user research with a strong portfolio showcasing your design process and outcomes
• Proficiency in design tools such as Figma, and prototyping tools such as Lovable
• Experience with user research methods including interviews, surveys, usability testing, and analytics tools
• Strong understanding of design principles, typography, color theory, and visual hierarchy
• Knowledge of React MUI and understanding of technical constraints and possibilities
• Experience creating and maintaining design systems and component libraries
• Excellent communication and presentation skills with ability to articulate design decisions to various stakeholders
• Strong analytical thinking and ability to translate research insights into actionable design recommendations
• Familiarity with AI design tools and technologies for prototyping, content generation, and design optimization
• Bachelor's degree in Design, Psychology, Human-Computer Interaction, or related field preferred
• Previous experience in Logistics or Freight Tech preferred

Why Join Upwell?

• Be part of a high-growth, mission-driven company
• Work with a collaborative and passionate team
• Competitive salary and benefits package
• Opportunity to make a significant impact on the company's success