About Tava Health

At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup. We're reimagining the entire experience: from how people find a therapist to how providers deliver care, so more individuals can get the support they need, when they need it.
We’re a fast-growing team on a bold mission: to make high-quality mental health care available to everyone. If you’re passionate about using technology to solve meaningful problems and create lasting change, we’d love to meet you.

About the Role

Are you a leader who can drive operational excellence in revenue cycle management? Do you excel at process improvement and team development? As the RCM Manager at Tava Health, you will be responsible for overseeing the full revenue cycle, leading a team of RCM specialists, and developing strategies to optimize financial performance. This position will report to the VP of Finance and collaborate with various departments, including Finance, Care Navigation/Support, Payer Partnerships, and Provider Services.

Responsibilities

• Lead and mentor a team of RCM specialists to ensure efficient claims processing, A/R management, and patient collections

• Establish and maintain key performance indicators for the revenue cycle team

• Develop and implement strategies to reduce days in A/R, decrease denial rates, and improve collection ratios and touchless claims rate

• Coordinate with internal and third-party partners to optimize workflow processes and resolve complex issues

• Oversee the management of Tava's proprietary EMR system and third-party RCM platforms for billing purposes, and provide feedback for product enhancements

• Create and maintain comprehensive reporting on revenue cycle performance

• Analyze trends in denials and underpayments to implement corrective actions

• Ensure compliance with payer contracts, healthcare regulations, and company policies

• Serve as the escalation point for complex billing issues and payer disputes

• Contribute to process improvements and technology enhancements related to revenue cycle management

Requirements

• Comfort and interest in working in a fast-paced, ever-evolving environment

• High level of commitment and strong attention to detail

• 3+ years of experience in healthcare revenue cycle management

• 1+ years of experience in a supervisory or leadership role

• Advanced knowledge of medical billing, coding, and claims processing workflows

• Strong analytical skills with the ability to identify trends and recommend solutions

• Advanced Excel skills, including VLookup, pivot tables, and data visualization

• Experience working with EMR systems and third-party RCM platforms

• Excellent communication, leadership, and problem-solving abilities

• Self-motivated with a proven track record of achieving financial targets

Preferred Experience

• Experience in behavioral health billing and reimbursement

• Knowledge of healthcare compliance regulations and payer contracting

• Experience implementing process improvements and workflow optimizations

• Familiarity with Stripe and other payment processing systems

• Experience in a start-up environment is a plus

Actual title and compensation are commensurate with qualifications and experience.

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*For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Connecticut, Florida, Georgia, Idaho, Indiana, Nevada, North Carolina, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Tennessee, Texas, Virginia, and Utah.

Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future.

All hiring activities at Tava Health are handled by company representatives using @tavahealth.com or @us.tavahealth.com email addresses.

Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com

Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.