Location: Fully Remote
Department: Sales
Reports to: Chief Revenue Officer

About Us
We are a fast-growing cybersecurity startup helping MSPs and mid-market organizations secure endpoints, enforce configuration compliance, and mitigate modern cyber threats at scale. Senteon is focused on delivering innovative solutions to secure critical business infrastructure. We prioritize a proactive security culture, operational excellence, and continuous innovation.

Position Overview

We are seeking a motivated and customer-focused Customer Success Manager (CSM) to manage and grow relationships with our customers post-sale. You will play a critical role in onboarding new customers, driving product adoption, and ensuring long-term success, retention, and expansion.

Key Responsibilities

Customer Relationship Management:

• Serve as the primary point of contact for assigned customer accounts
• Build strong relationships with key stakeholders
• Conduct regular check-ins and business reviews (QBRs)

Onboarding & Adoption:

• Lead onboarding and implementation for new customers
• Ensure customers achieve rapid time-to-value
• Deliver training and best practices

Customer Outcomes & Value Realization:

• Understand customer goals and align platform usage to outcomes
• Develop and execute customer success plans
• Track success metrics and KPIs

Renewals & Expansion:

• Own renewal process and drive retention
• Identify upsell and cross-sell opportunities
• Proactively manage churn risks

Cross-Functional Collaboration:

• Partner with Sales, Product, and Support teams
• Advocate for customer needs internally

Data & Reporting:

• Monitor account health and usage metrics
• Maintain CRM records (Hubspot)
• Provide forecasting on renewals and risks

Qualifications:

Required:

• 2–4 years experience in Customer Success or related SaaS role
• Strong communication and relationship-building skills
• Ability to manage multiple accounts
• Experience with B2B customers

Preferred:

• Cybersecurity or technical SaaS experience
• Familiarity with Hubspot, Gainsight, etc.

What Success Looks Like:

• High retention and renewal rates
• Strong product adoption
• Positive customer satisfaction (CSAT/NPS)
• Expansion revenue growth

Compensation & Benefits (California-Compliant Disclosure):

Salary Range:

This position has an on-target earnings (OTE) of $100,000, consisting of:

• Base Salary: $60,000 annually
• Variable Compensation (MBO): $31,000 annually
• Additional commissions and incentives apply

This range represents a good faith estimate. Final compensation depends on experience, skills, and location.

Benefits:
May include medical, dental, vision, 401(k), paid time off, and other programs.
Equal Opportunity Employer:
We are an equal opportunity employer and do not discriminate based on protected characteristics.
Additional Information:
We do not consider salary history in hiring decisions. Applicants may request additional compensation details during the hiring process.