Decision Success Manager
Cloverpop
Remote
Posted 6+ months ago
Reporting To: VP of Decision SuccessAbout the Company:Clearbox Decisions is on a mission to change business decision making. Through our software platform, Cloverpop, and solution services, we provide enterprise clients the ability to structure, collaborate, track, and learn from decisions.Role Description:As a Decision Success Manager you will work directly with clients in three key areas: (1) Through client interviews, baseline their current decision processes; (2) Architect solutions to improve their decision capabilities using our software and services; (3) Ensure clients get the most value from our solutions by helping set up decision processes in the tool and interacting with clients.How you will grow:You will help shape the Decision Success function, reporting directly to the VP of Decision Success and working closely with the CCO, CEO and Chief Product Officer to execute our land-and-expand strategy and establish processes and best practices. As a start-up, you may support other commercial initiatives across Marketing, Sales or Service.Responsibilities:- Lead client interviews to baseline decision-making practices; manage pre/post activities- Architect solutions to improve client practices through our software and services- Develop decision trees/playbooks to help clients succeed with the software- Ensure clients are well trained and have the best experience possible- Support business development and expand client relationships- Support the VP of Decision Success, establishing best practicesSkills and Qualifications:- 1–3 years in strategy/management consulting or similar- BS degree from a reputable university/college- Familiarity with problem-solving frameworks (issue trees, Porter’s Five Forces, etc.)- Exposure to decision-making processes (pricing, brand positioning, innovation, etc.)- Experience in CPG, pharma, consumer tech or other consumer industries is a plus- Strong structured problem-solving leading to concrete recommendations- Strong communication skills with senior clients; effective email/presentation/follow-up- Data integration/synthesis skills- Willingness to learn all elements of our software and servicesBenefits:- Competitive Salary + Equity- Unlimited PTO- Health insurance (vision and dental) and 401K- Senior level exposure