Customer Success Manager (Onboarding)
Chargezoom
Customer Service, Sales & Business Development
Salt Lake City, UT, USA
Posted 6+ months ago
Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. We are currently searching for a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team.
We strive to only promote from within, so every team member that joins starts preparing for the next step from day one.
Responsibilities
Act as the main point of contact and product expert during your clients first 30-90 days
Engage with users during their prospecting journey to drive product adoption
Onboard and educate clients on the Chargezoom platform
Provide clients with platform tours and help them process their first transaction
Ensure customers set their automations up in the most efficient way possible
Identify gaps in the experience that causes confusion or prevents the user from moving forward
Help develop and implement industry leading onboarding processes that delight new customers
Collaborate with Growth and Product teams to provide feedback on opportunities and gaps
Close small dollar value deals, by helping the customer through the process
Requirements
+2 years of customer-facing experience, preferably at a SaaS company
Track record for building and nurturing relationships with multiple stakeholders and customers
Thoughtful verbal and written communication through a variety of channels
Passion for technology and driving product improvements
Experience working in HubSpot CRM or Help Desk tools is a plus
What Success Looks Like
Ability to work in a very fast paced, ever changing environment
Strong communication skills, both written and verbal
Work from a place of empathy and patience, both internally and externally
Must be coachable, willing to learn, and grow
Strong collaboration and cooperation skills
Confident and comfortable to share ideas and perspectives up stream
Perks
Wake up each morning proud of the place you work and the amazing companies you get to partner with
Join the team at a time when you can help shape the future of the company
Medical, Dental, insurance fully paid
Employee Stock Options (be an owner in the company)
A performance culture that rewards results and promotes those that perform, quickly
Equipment provided to set up a successful work environment
Engaging Team-building activities
Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped!
Compensation:
On-target earnings (OTE): $70,000 - $98,000
Base Salary: $60,000 - $72,000
Monthly bonus based on NRR (net revenue retention)
Monthly bonus based on NRR (net revenue retention)
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