Balto is a real-time guidance platform designed for contact centers, leveraging AI to enhance agent performance and customer interactions. The platform provides tools such as real-time coaching, automated note-taking, and quality assurance, enabling agents to deliver excellent conversations and improve compliance. Balto differentiates itself with its ability to integrate seamlessly into existing CCaaS systems, offering a scalable solution that has guided over 200 million phone calls. With a strong focus on customer satisfaction and revenue growth, Balto positions itself as a leader in the contact center industry, trusted by major clients across various sectors.

Marketing & Communications

Sales & Business Development

St. Louis, MO, USA

Balto

Series B

midwest

ai / ml

Voice

SaaS Venture Capital

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